Home Support Medical Way Customizer Not Working With Theme

This topic contains 4 replies, has 2 voices, and was last updated by  Promenade Themes 2 months, 2 weeks ago.

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  • #4639

    phnxprmnt021
    Participant

    Hello! I just installed the Medical Way theme and am trying to customize it, but when I go to use the WordPress customizer, I get this error:

    Fatal error: Class 'medical_way_Info' not found in [path to wp-content]/wp-content/themes/medical-way/includes/options.php on line 563

    I’ve gone through the options file, comparing it to a version of Medical Way that I’m using (on a different site) that is running fine, and I saw no errors on that line.

    With any other theme I install, the customizer works just fine.

    I checked a couple of fixes, tried increasing the memory limit in wp-config, that didn’t help. I’ve uninstalled and reinstalled the theme like three times now, and this keeps happening. I’m a bit stumped, please help.

    Thanks,
    Cyna

    #4644

    Promenade Themes
    Keymaster

    Hi @phnxprmnt021

    Can you please check ../includes/options.php file?

    You can compare your file with this https://themes.svn.wordpress.org/medical-way/1.0.4/includes/options.php

    If anything is missing, please add it from there. Or you can replace entire file.

    Hope this will work for you.

    Thank you.

    #4646

    phnxprmnt021
    Participant

    I replaced the file with the one you linked. Still getting the same error 🙁

    #4659

    Promenade Themes
    Keymaster

    Hi @phnxprmnt021

    Can you please provide us temporary wp-admin logins?

    If you can provide us FTP logins as well, we can check your issue efficiently.

    Please do not post your logins credentials here. You can email us or send through the contact form of this page.

    Thank you.

    #4672

    Promenade Themes
    Keymaster

    Hi @phnxprmnt021

    Error was caused by class order in options.php file. We have fixed that error on your site.

    We will fix this error on the theme and release new version soon.

    Thank you.

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