Home Support eCommerce Gem Plus payment problem?

This topic contains 2 replies, has 2 voices, and was last updated by  Promenade Themes 2 weeks, 5 days ago.

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  • Author
    Posts
  • #6036

    Mario Araujo
    Participant

    I paid yesterday via paypal but I have not been able to download the theme.
    What is the problem?

    #6037

    Promenade Themes
    Keymaster

    Hello Mario,
    Usually, such issue get created when the ‘paypal email ID’ and ’email ID used for creating the account over here’ are not the same email addresses.

    Can you provide us the transaction number of your payment?
    We will surely add the product in this user account if we will find your provided transaction ID in our database.

    Regards,
    Team Promenade Themes.

    #6053

    Promenade Themes
    Keymaster

    Dear Mario,

    Below are your login details:

    Your Username: aztecanet@gmail.com
    Transaction ID: 42935916N1270364V

    Merchant
    SUKHADAAMIN
    nirav@sukhadaam.com

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