Home Support Business Point Plus problem installing demo data / can't be read AND is in incorrect format

This topic contains 3 replies, has 2 voices, and was last updated by  Promenade Themes 1 month ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #3324

    Norman Schippert
    Participant

    Tried to download and install demo data on this theme, it downloads, but then get this error:

    —Downloaded files—
    The import files for: Demo Content Import were successfully downloaded!
    Initial max execution time = 30
    Files info:
    Site URL = http://www.dev.importdoktor.com
    Data file = /home/devimport/public_html/wp-content/uploads/2018/03/demo-content-import-file_2018-03-15__14-39-25.xml
    Widget file = /home/devimport/public_html/wp-content/uploads/2018/03/demo-widgets-import-file_2018-03-15__14-39-25.json
    Customizer file = /home/devimport/public_html/wp-content/uploads/2018/03/demo-customizer-import-file_2018-03-15__14-39-25.dat
    Redux files:
    not defined!

    —Importing widgets—
    Error: Widget import data could not be read. Please try a different file.

    —Importing customizer settings—
    Error: The customizer import file is not in a correct format. Please make sure to use the correct customizer import file.

    ////////////////////////////////
    any idea? please help.

    #3326

    Promenade Themes
    Keymaster

    Hi @Norman Schippert,

    This error sometimes happens because of internet issue and system setting.

    Please try importing demo content again.

    If you see same error, please provide us your temporary wp-admin logins. We will import demo content for you.

    Thank you.

    #3424

    Norman Schippert
    Participant

    I tried it again, similar error… just a little different this time. I emailed you a login and password to the wp-admin of the site.

    check promenadethemes@gmail.com

    Thanks.

    =============================
    Here is the error from the log files:

    —Downloaded files—
    The import files for: Demo Content Import were successfully downloaded!
    Initial max execution time = 30
    Files info:
    Site URL = http://www.dev.importdoktor.com
    Data file = /home/devimport/public_html/wp-content/uploads/2018/03/demo-content-import-file_2018-03-22__13-44-51.xml
    Widget file = /home/devimport/public_html/wp-content/uploads/2018/03/demo-widgets-import-file_2018-03-22__13-44-51.json
    Customizer file = /home/devimport/public_html/wp-content/uploads/2018/03/demo-customizer-import-file_2018-03-22__13-44-51.dat
    Redux files:
    not defined!

    —Importing widgets—
    Error: Widget import data could not be read. Please try a different file.

    —Importing customizer settings—
    Error: The customizer import file is not in a correct format. Please make sure to use the correct customizer import file.

    #3428

    Promenade Themes
    Keymaster

    Hi @Norman Schippert,

    We have imported demo content on your site.

    It looks like you have customize theme. Please check and continue it.

    Thank you.

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